Enforcement and Moderation Policy

1. Purpose This policy explains how UniMercato reviews reports, moderates content, and enforces its Terms and Community Guidelines. 2. What we review We may review: - listings and photos; - messages relevant to reports or safety issues; - reviews; - user reports; - account history; - transaction status records; - blocks; - audit logs, IP address, user agent, rate-limit signals, and security metadata; - AI safety signals; - prior enforcement history; - information provided in appeals. 3. How reports are handled Reports are triaged based on severity, legal risk, safety risk, available evidence, repeat behavior, and impact on users. Reports involving immediate physical safety risk, credible threats, illegal goods, exploitation, serious harassment, or account compromise may receive urgent handling. 4. Automated tools and human review We may use automated systems to identify spam, abuse, prohibited images, suspicious behavior, and other policy risks. Automated tools may be wrong. Moderation decisions may be made by humans, automated systems, or a combination of both, depending on the issue and severity. Appeals help us correct mistakes. 5. Possible actions Depending on context, we may: - take no action; - ask for more information; - warn a user; - hide, remove, or limit a listing; - remove photos or other content; - restrict messaging; - block new listings; - limit visibility; - suspend an account; - terminate an account; - preserve records for safety or legal reasons; - notify affected users where appropriate; - report issues to competent authorities where legally required or appropriate. 6. Notice Where appropriate and legally allowed, we will tell affected users about significant moderation actions and explain the general reason. We may delay, limit, or withhold notice if notice would create safety risk, compromise an investigation, expose reporting users, enable abuse, or conflict with law. 7. Appeals Users may appeal enforcement actions through in-app support or support@unimercato.it. Appeals should include: - account email; - listing, message, report, or enforcement ID if known; - the action being challenged; - why the user believes the decision was wrong; - supporting evidence. We aim to review appeals within a reasonable time. The reviewer may uphold, reverse, or modify the original action. 8. Repeat and severe violations Repeat or severe violations may lead to stronger enforcement, including permanent account termination. Examples include fraud, threats, harassment, illegal items, counterfeit goods, stolen goods, account sharing, evasion, or attempts to compromise the service. 9. DSA notices and illegal content Reports of illegal content, goods, or services may be submitted through in-app tools or dsa@unimercato.it. To help us assess a DSA notice, include the exact URL, listing ID, message ID, or account identifier; the reason the content is illegal; evidence or explanation; and your contact information where required. Where required by law, we will provide appropriate information about our decision and any available redress options. 10. Transparency As UniMercato grows, we may publish periodic transparency information about moderation volumes, report categories, action types, appeals, and response times where required or useful.